Shipping Policy
Last updated: October 14, 2026
This page explains how we ship your order, what it costs and what to do if something goes wrong.
Where we ship from
We ship every order ourselves from Ontario, Canada: Canadian orders by Canada Post, US orders by tracked courier. This includes products sold by the independent sellers on our marketplace.
Where we ship to
We ship to addresses in Canada and the mainland United States. We do not ship to Alaska, Hawaii, US territories or other countries at this time.
Groceries, spices, electronics, appliances and fragrances ship within Canada only, because of US customs and carrier rules. If we cannot ship your order, checkout will tell you which items and why.
Shipping costs
Shipping is based on the weight of your order and where it is going. You see the exact cost at checkout, before you pay. Like the rest of your order, shipping is charged in US dollars.
Large items: items over 30 kg, such as some furniture and appliances, ship by freight. Use Request a delivery quote on the product page and we will send you a price for your address before you pay. To the US, the limit for parcel delivery is 10 kg per item.
Duties, import fees and taxes
United States: We ship US orders with duties and import fees prepaid. Checkout shows them on their own line, worked out from each item’s price and type, so there is nothing to pay on delivery. If a carrier ever asks you for import fees on one of our parcels, contact us before you pay.
Canada: Orders to Canadian addresses ship within Canada, so they do not go through customs.
Where sales tax applies, it is calculated at checkout from your shipping address and shown before you pay.
Delivery times
Delivery times depend on where you live. Any delivery time we give is an estimate, not a guarantee. Weather, holidays and busy seasons can slow carriers down.
Tracking
Every parcel ships with a tracking number, so you can follow it on its way to you.
One parcel per order
Where possible, we send your whole order in one parcel, even if the items come from different sellers. Sometimes an order has to ship in more than one parcel.
Check your address
Please check your shipping address and phone number before you pay. The carrier uses them to deliver your parcel. If you spot a mistake, email us right away with your order number. Once a parcel has shipped, we may not be able to change the address.
Lost or damaged parcels
If your parcel is lost, or arrives damaged, contact us with your order number. For damage, please send photos of the parcel and the item, within 7 days of delivery. We will work with the carrier and replace the item or refund you.
For damaged, defective or wrong items, our Returns and Exchanges policy has the full steps.
Questions
Email us at orders@onedollarshopper.com or visit our help page. You can also read our Terms and Conditions.